FAQs
Frequently Asked Questions
We put together a list of our most frequently asked questions to help
answer some of the questions you may have! If you need additional
assistance or have any other questions, please email us at We are happy to answer all questions you may have!
Orders & Payments
Changing or Cancelling Orders
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify or cancel an order that you have already placed.
However, returning your purchase is easy. For additional information, please email us
Payment Methods
Credit Cards- We accept American Express, Mastercard, Visa, Discover,
Check and U.S. Money Orders. We do not accept Cash or Travelers Checks.
PayPal - Use any payment method on the growing list of ways to fund a
PayPal account. Once you have funded your PayPal account, you can use
our single-click PayPal express feature to speed through checkout.
Store credit and gift certificates- Of course, you can also use store
credit or a gift certificate / gift code. Each gift certificate carries
a gift code you can easily enter when completing checkout. Click here
to find out more about gift certificates. Our E-Gift Cards are instantly
delivered via e-mail, redeemable on our website, and they never expire!
Shipping & Delivery
How long will it take for my order to ship?
Please allow a processing time of 3 to 7 business days from the time of placing your order for your order to ship (this is only for processing, pulling and packing your order; this does not include transit time). With larger crystals, it may take a little longer to pack and ship your order; we want to ensure your crystal arrives safe and sound! During peak shopping periods, processing time may take longer.
Energy Muse does not ship Saturdays, Sundays or on national holidays. Orders ship within 2 to 3 business days of placing your order. Occasionally, orders will take longer depending on stock availability. We will notify you via email if this is the case with your order.
Returns
Return policy
Return Policy
We want you to be 100% satisfied with your crystal energy! See below for details on our return policy.
Do you offer returns?
It depends. All Sale Items and items marked 'final sale' cannot be returned or exchanged. Furthermore, due to the limited inventory and rarity of many of the crystals, select crystals will be final sale (it will be specified at the bottom of the description on the product page).
We generally offer returns for our bracelets, necklaces and most crystals (unless specified in Details on the product page or purchased during a sale/promotion) within 30 days of the date your package was delivered.
To make your holiday shopping stress-free, we’re extending our return policy! Any order placed between November 20th and December 25th will be eligible for returns until January 31st.
All earrings, bath and body products, sprays and mists, candles and clearing tools (sage sticks, incense cones and sticks and resins) are final sale and not eligible for return.
How do I start the return process?
To request a return:
- Head to our website and log into your account.
- Navigate to the order you wish to return and click on it.
- In the upper right hand corner, there will be a “Request Return” button.
- Click on the button and fill out the questions to follow.
- Once you finish, our customer service team will review your request and either approve or deny it.
- If your return is approved, you will receive instructions and a shipping label to send back your merchandise to our warehouse.
When do I need to ship the merchandise back to Energy Muse?
The merchandise must be shipped back to us within the aforementioned 30-day window of receiving your package, once your return has been approved.
Are shipping charges refundable?
No, they are not.
Is there a restocking fee?
Orders of $200+ will incur a 10% restocking fee.
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If there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers make for happy crystals!
Tracking Your Return
We recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of Energy Muse Jewelry to replace it.
Please follow the instructions emailed to you once your return is accepted.
Exceptions
Shipping charges on expedited orders are not refundable.
Energy Muse offers a jewelry warranty of 90-days. If your jewelry breaks within 90 days of purchase, Energy Muse will honor a one-time replacement of that piece (or one of equivalent value if the item is out of stock) due to a production defect.
Please email a photo of your piece to info@energymuse.com within that time period. Then, we will send you an entirely new piece. Please note that it may take 7-10 business days for your replacement piece to ship out.
Refund
Once we receive your return, and it has been processed, we will refund your original method of purchase. Please note, returns do take us 3-10 business days to process upon reaching our facility to process - they are logged into our system every Thursday.
Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.