Return Policy

Return Policy

Thank you for shopping with Ruoshui Jewelry. Each piece is handcrafted with care and intention, and we truly hope you love what you receive. If for any reason you're not completely satisfied, we’re here to help.

⏳ Return Window

We accept return requests within 14 days of the delivery date. Requests made after 14 days will not be accepted.

📦 Return Conditions

To be eligible for a return, items must meet the following conditions:

Unworn, unused, and in original condition

All original packaging and tags must be intact

Non-customized items only (custom sizing or personalized pieces are final sale)

🚚 Shipping Costs

For returns due to personal reasons (e.g., change of mind, wrong size), customers are responsible for return shipping costs.

If the item is defective or incorrect, we will cover the return shipping. Please contact us with photos for verification.

💳 Refund Process

Once we receive and inspect your returned item, we’ll issue a refund to your original payment method within 5 business days. Processing times may vary depending on your bank or payment provider.

❌ Non-Returnable Items

Please note, we do not accept returns for:

Items returned after 14 days

Worn or damaged products

Customized or made-to-order pieces

Sale or promotional items

📩 How to Request a Return

To initiate a return, please email us at ruoshuica@gmail.com within 14 days of delivery. Include your order number, reason for return, and clear photos of the product. We’ll get back to you within 1–2 business days with next steps.

If you have any questions, feel free to contact us anytime.
At Ruoshui, we believe in the quiet beauty of companionship — and we hope each crystal piece brings light to your journey.